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We guarantee price.
Low-Price Guarantee: If you see any product you buy from us advertised at a lower price within 30 days of your purchase, send us the ad with your invoice. We'll refund you the difference!
Satisfaction Guarantee: If for any reason you are not satisfied with a purchase, return it in like-new condition within 45 days. We will refund your purchase price (minus a 15 percent processing charge) or apply a full credit towards another purchase. Books, audio and video tapes, CDs, computer software, foods, custom, professional and special order products are not returnable unless defective or unless noted. Return any defective merchandise for a prompt replacement.
Inquiries and Returns: If you call with a question or special situation, we can usually help you right away but during busy times, we may need to call you back (always within a day or two). And if a mistake occurs, we'll make it right as quickly as possible.
If you want to return an item, call 1-888-396-2646 for a returned goods authorization number before sending anything back to us. Returns are processed within 10 days of receipt, and refunds are credited or mailed within 30 days of processing.
Important: To ensure that you are properly credited, please call us for a return authorization number before returning any product.
We are committed to your satisfaction, so we will happily process your return according to the terms of our guarantee, but please follow this procedure. Please also understand we cannot accept goods that are returned incomplete or in obviously "used" condition.